Om Swastayu & a warm greeting from Canggu & Co!
Many thanks for your review and taking the time to leave us a rating. We are committed to providing quality homewares, and we take your feedback seriously.
To better understand the variations in this item, can I ask you to please send us images so we can see the issues you describe. As you are aware, all of our items are handmade, and there are always variations from our online images, in regards to sizes and materials (which are seasonal) so having your photos will help us to know just how much of a difference there is between what we sent, and the online image for this lampshade.
Once we have this, we will be in a better position to determine next steps.
You have bought from us a number of times, and we would like to keep the relationship, so your satisfaction is our priority.
I apologise on behalf of our teams for the inconvenience.
Regards From Bali,
Canggu & Co Homewares