Hi Vanka,
Thank you for your feedback — we truly appreciate you taking the time to share your thoughts.
We’re sorry to hear that your experience didn’t meet expectations. Regarding the website, we are continuously working on improvements to enhance usability and overall design, and your comment has been noted.
As a company that has been established for many years, we have been exporting our products to various countries and working with clients globally. Our focus has always been on delivering consistent quality and reliable service.
As for our collection and pricing, we focus on curated, handcrafted homeware with quality materials and ethical production. While similar items may appear on other platforms, differences often come down to craftsmanship, sourcing, and finishing standards. That said, we understand that value perception can vary, and we always aim to offer the best balance between quality and price.
We’d be happy to assist you further or recommend pieces that better suit your preferences. Please feel free to reach out to us directly.
Warm regards,
Ayu for Bali Products